KashiFrequently asked
How do I find a city?
Start typing the city’s name in the search box on the home page; suggestions appear. Tap one to open the city’s guide page.
What is the “Ask” box?
Type your question into the “Ask” box on a city page (e.g. “where to eat tonight?”). The AI answers and shows the places it mentions on the map. Answers can be wrong — check prices and opening hours with an official source before you go.
How do I make a trip plan?
Use the AI plan, directions or location options in the trip-planning card on the city page. You need to sign in to save a plan; saved trips are kept in your trips section.
Can I use the map without internet?
Yes. Open your plan on the map and download the trip; downloaded areas appear under your trips › offline maps and open without a connection.
What should I do in an emergency?
The 🆘 button on the map shows the emergency numbers of the country you are in; it works without internet. In a real emergency, call the local emergency number right away.
I forgot my password.
Tap “Forgot your password?” on the sign-in screen; a reset link is sent to your email.
How do I cancel my subscription?
Open the account menu and tap “Manage / cancel plan”. Payments run through Stripe; your card details never reach us.
Who can see the photos I upload?
Only you, unless you make your profile and photos public. A photo is used on city cards only if you give separate permission for it.
I found wrong information on a page.
Write to us through the contact form; telling us the city and the card helps us fix it quickly.
How do I change the language?
Tap the language selector at the top of the page. Your choice is remembered on your next visit.
Didn’t find your answer?
Write to us through the contact form.